- Your site has been down frequently, by frequently I mean more than once a month.
- When you feel like you are part of your hosting company’s support team because it is always you who detect the problem first and report it.
- When your wife actually asked why your site is broken again… if you are not married, I guess friends will do.
- When you open a technical support ticket, you get a standard message: “your server has experienced a crash, we are trying our best to fix it…”.
- When you actually phoned the support and keyed in the “urgent support” option, you were taken back to the support main menu again…
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[...] I guess a good hosting company should just offer the solid service and let you forget about them. If I often have things like "what the @#$% is going on with company blah and what happened to my supporting ticket…" popping up in my mind it certainly not a good thing. Also see my post about "5 signs you should start planning changing your hosting company". [...]
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